Liscard Group Practice

Liscard Group Practice

Victoria Central Health Centre, Mill Lane, Wallasey, CH44 5UF

It's Saturday 4:14 PMSorry, we're closed

NHS

Telephone: 0151 638 4764

Fax: 0151 637 0579

Out of Hours: 111

Practice Policies

Patients’ Rights and Responsibilities

Our aim is to offer appointments in an appropriate time frame. If there is any concern, a patient may also speak to the doctor on the telephone. It helps to maintain this access if patients always cancel any appointments they cannot make, even at short notice. Missed appointments are very frustrating, particularly when very busy or we are short of appointments. Staff are expected to always be courteous and similar courtesy is expected from patients. The practice operate a zero tolerance of abuse, both verbal and physical. In rare instances when patients are removed from the list for aggressive or violent behaviour against staff or premises, details of the patient and violent act will be shared with other health and welfare agencies insofar as it is necessary to protect others.

Patient Information

The surgery is a computerised practice registered under the Data Protection Act. Everyone working for the NHS has a legal duty to maintain the highest level of confidentiality about patient information. There are times when information is shared with others such as the Health Authority or Wirral Health Commissioning Consortium (WHCC). This is always done confidentially or by removing identifying details. Wirral also has an electronic health register which shares patient information between the local hospitals and local GPs.

Download the Public Information Leaflet for more information.

Suggestions, Compliments and Complaints

These are welcomed for improving services and also telling us what is and isn’t done well. The aim is to provide the best possible service, but there may be times when you feel this has not happened. You may wish to mention this at the time to the member of staff involved and, hopefully, any issues can be resolved then. If you feel you have grounds for a complaint, please contact the practice manager in writing. A copy of the complaints procedure is available from reception.

It is believed that most complaints can be dealt with by the practice to the satisfaction of patients. However, this does not affect your rights to contact the WHCC to make a formal complaint. Telephone 0151 651 0011 and ask for the complaints department.

Patient information for complaints

Patient Participation Group

Patient Survey

Friends & Family Test

  • We would like you to think about your recent experiences of our service.

Opening Times

  • Monday
    08:00 - 18:30
  • Tuesday
    08:00 - 18:30
  • Wednesday
    08:00 - 18:30
  • Thursday
    08:00 - 18:30
  • Friday
    08:00 - 18:30
  • Saturday
    CLOSED
  • Sunday
    CLOSED