Victoria Central Health Centre, Mill Lane, Wallasey, CH44 5UF
Telephone: 0151 638 4764
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The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.
After each appointment you should receive a message asking you to rate your experience as Very Good, Good, Don’t Know, Poor, Very Poor or Neither with the option to add a comment to explain your rating. This feedback is reviewed monthly by the Practice Manager.
In 2025, 85% rated us Very Good.
If you did not receive the message, you can provide feedback here: