Complaints

Complaints

We strive to provide the best possible service, but there may be times when you feel this has not happened. You may wish to mention this at the time to the member of staff involved and, hopefully, any issues can be resolved then. If you feel you have grounds for a complaint, please contact the Practice Manager in writing. This can be a letter or an email to cmicb-wi.liscardpm@nhs.net

It is believed that most complaints can be dealt with by the practice to the satisfaction of patients, however, you may wish to contact Cheshire & Merseyside ICB:

https://www.cheshireandmerseyside.nhs.uk/contact/complaints/

The ICB complaints webpage provides clear guidance for patients on:

• When it is appropriate to raise a concern or complaint with an individual provider in the first instance
• How to contact the correct organisation responsible for their care
• The role of the ICB in complaints handling
• Alternative support routes, including advocacy and independent support services

This does not affect your rights to contact the Ombudsman or PALS 0800 195 4462 (freephone).